consumer-protection
Everything on Ground Truth tagged “consumer-protection” — 4 items.
New York City proposes a human exit from failing automated customer service News
New York City’s consumer agency proposed automated-service disclosure and a route to human assistance, with comments and a hearing set for November 19.
Eight states sue OpenAI over ChatGPT safety claims in separate state actions News
Eight state attorneys general filed separate suits alleging deceptive ChatGPT safety claims, with remedies and legal theories that vary by state and remain unadjudicated.
Seattle signs limits on grocery prices tailored with personal data News
Seattle enacted an ordinance restricting personalized grocery pricing based on personal information, with its main rules taking effect September 1, 2027.
DraftKings reportedly tested AI promotions aimed at more profitable betting News
The New York Times reports that DraftKings tested a model to identify customers whose gambling and losses would respond most profitably to promotions, while public filings confirm AI-personalized marketing at scale.